Refund policy

Return & Replacement Policy – Dreamy Paws

Returns & Replacements

At Dreamy Paws, we currently do not offer general returns or replacements.

We only accept returns/replacements in the following cases:

  • You received a damaged product

  • You received a wrong product

Time Frame

  • You must raise a request within 48 hours of delivery

  • Requests raised after 48 hours will not be accepted

Eligibility Conditions

To be eligible:

  • Product must be unused and in original packaging

  • Proper unboxing video or clear images of the issue must be provided

  • Proof of purchase is required

How to Raise a Request

To initiate a return/replacement, contact us:

Please include:

  • Order ID

  • Issue details

  • Images/videos as proof

Return Process

  • Once your request is approved, we will arrange a courier pickup via our partner

  • Do not send products back without approval — they will not be accepted

Refunds

  • If approved, refunds will be processed to the original payment method

  • Timeline: Within 10 business days after approval

  • Banks/payment providers may take additional time to reflect the amount

Non-Returnable Items

We do not accept returns for:

  • Used products

  • Personal care items (unless damaged/incorrect)

  • Sale items

  • Gift cards

Important Note

We strongly recommend inspecting your order at the time of delivery and reporting any issues immediately to ensure a smooth resolution.

Dreamy Paws reserves the right to decline requests that do not meet the above conditions.